Service Announcement Regarding COVID-19 Pandemic

We are currently open and providing jewelry appraisal services at this time. We can assure you that here at Imperial Gem Lab we are taking the COVID-19 pandemic very seriously.

Imperial Gem Lab is complying with all regulations as set out by the Public Health Service of Canada. Harold Lindsay, our gemologist, will be appraising in the office until further notice. We are confident that all precautions have been taken at Imperial Gem Lab to protect staff and customers from any possible COVID-19 contamination.

We ask clients to please ensure that their jewellery items, especially rings, have been washed prior to your appointment. A good way to clean your diamond rings is with dish soap, hot water and an old toothbrush. During your appointment we will use our ultrasonic cleaner with disinfectant to ensure that your jewellery will be sparkling clean for proper inspection. Unfortunately this excludes watches and organics such as pearls, for which it is not possible to disinfect completely.

Harold Lindsey behind splash guard - Gem Lab offices
Plexiglass shield separating the client and appraiser

Additionally we are limiting capacity for each appraisal session to 1 client in the appraisal office. Family and friends are asked to wait outside the building on plaza level (Starbucks), this is to help prevent overcrowding in the reception area. Thank you for your understanding.

Lastly, for precautionary reasons, we are asking payment for services rendered to be made by e-transfer upon completion and presentation of your appraisal report.

If you have any concerns please do not hesitate to contact us. Appointments can be booked online using our convenient online booking tool.

Office hours are Monday – Friday, 10am – 6pm.

We look forward to assisting you with your appraisal needs.